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A Forrester Research report shows marketers are interested in contact optimization but the technology is really only a good fit for high volume direct marketers.
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Page 1 of 5 Controlled Doc. #303524 Ver: 1.1 Last Modified:3/6/2006 10:22:24 AM CISCO CONFIDENTIAL Unified Contact Center Optimization Service Service Description:
This research is provided for historical perspective; portions of this document may not reflect current conditions.
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